WhatsApp Business API Customer Support and AI Chatbot Automation
Pain Points (Public)
Service businesses that rely on WhatsApp for customer contact need to automate multi-step transactional workflows—such as appointment booking, eligibility checks, and status lookups—without forcing customers off the familiar messaging channel or requiring a dedicated app. Manual handling of these repetitive queries creates bottlenecks and delays, especially for operations like cashless insurance pre-authorization or travel booking confirmation where response time directly affects customer trust.
Suggested Approach (Public)
Build a WhatsApp Business API bot backed by an LLM for intent recognition, wired to the client's existing backend or third-party APIs (e.g., insurance eligibility endpoints, GDS flight data). Use a stateful conversation manager to handle multi-turn flows—collecting required fields like policy number or booking reference before triggering API calls—and fall back to a human-handoff queue for edge cases the model cannot resolve confidently.
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Opportunity assessment PRO
Development brief PRO
Competitor evidence PRO
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Public Demand Evidence · 2 task(s)
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